Policies and Procedures

Your communicated schedule is the cornerstone for success within our system. This is what we submit to casting multiple times a day. If you find yourself needing to change your schedule or what we show and have on file as your "standard availability" within 24-48 hours, call us immediately at 818-972-9474 ext. 3. Do not consider yourself unavailable for requested dates left on our voice mail until you have received a response from us. We do accept availability changes or updates through email at availability@extrazmgt.com as a preferred method of communication. Please be aware that you cannot consider yourself unavailable for the requested date(s) until you receive a confirmation reply from us.

You are required to confirm all bookings. Failure to do so will be treated as a cancellation of the booking. Your confirmation is not an acceptance or rejection of any job booked on your behalf. It is merely an acknowledgement that you understand you are booked for the benefit of the casting director that booked you. You are required to respond immediately to any booking notification text or email, with the following information: your first and last name, the name of the job you are booked on, and the date of the booking. It is only necessary to respond once and it is important that you respond via the means by which you were notified. If you cannot respond to a text or an email, please call 818-972-9474 ext. 4. Please confirm immediately upon notification or you run the risk of being replaced. ONLY CONFIRM ONCE PER BOOKING via the method you were notified.

Our definition of a cancellation is ANY failure to honor a job booked on your behalf when otherwise showing available in our system. Cancellations are only accepted if you have a recall, are very sick or have an extreme emergency that can be documented. If you find you have to cancel, you must call us immediately. Cancellation of work because of your failure to notify us of your schedule is grounds for termination of our services and you risk being sanctioned by the casting company that booked you. Proof of incidents may be asked of you (doctors notes, tow truck receipts, etc.). If you cancel a job for any reason, your account will be submitted to our review board for examination and you will be emailed the outcome of the investigation.

Being late is not tolerated on any set or production. If you are late, you run the risk of losing that job or being turned away from set. "On Time" means being parked, cleared through security, and checked into the holding area with a completed voucher prior to "call time". Failure to arrive to any booked job on time can result in disciplinary action up to and including termination or service.

Failure to show up for any job you have been booked on or confirmed for can result in termination of service. If there is any possibility of you not being on time or honoring a booked job, contact us immediately! We will try to help you to work it out with the Casting Agent. Your failure to do so may result in disciplinary action up to and including termination of your service as well as possible sanctions by the casting company that hired you.

If you are recalled on set or by casting, call us immediately. Never replace yourself with another extra on a show you have previously been booked on.

 If you receive a text message from a casting company inquiring about your availability, prior to responding you must first contact us to ensure you are not already booked on another production.    If you plan to respond with yes you need to let us know first so that we can show you as unavailable to other casting companies. Keep in mind that responding to such a message does not mean you are going to get booked. You are effectively being put on hold with no guarantee or expectation of getting work.

A '30 Day Check-First' is a probationary status you may be placed on if you fail to adhere to any of our outlined policies. Being placed on a '30 Day Check-first' results in you being made unavailable in our system for a period of 30 Days. In order to be submitted for work during that 30-day period you must call in daily to make yourself available for the following day. If you fail to call in to make yourself available, you will not be submitted for work. You will still be billed for managing your schedule for that 30-day period.
Failure to adhere to any of these policies or behavior deemed to be or considered unprofessional of any kind on set could result in possible termination from Extras! Management service immediately. If you are terminated for any reason there will be no refund. Extras! Management is NOT your employer and reserves the right to terminate your subscription/membership at any time with or without cause.

The casting directors EXPECT our clients to BE RELIABLE. Please consider this when registering!